Frequently Asked Questions

Frequently Asked Questions about BankTennessee

Do you take appointments?

Yes. We are ready to help you anytime. Simply call your local office to set an appointment. 

What is your donation policy?

Our communities are vital to the success of our bank, and we believe in giving back to our communities. Please call your local branch or our main office at 901-854-0854.

Did you lose your debit card?

• Regular business hours: Call your local BankTennessee office or our main office at 901-854-0854.
• After hours & holidays: Call toll-free 866-624-6822.
• If you are not a current BankTennessee customer, please contact your financial institution if you feel your personal information has been compromised.
• Please check out our Security Center for more information.

Have you lost your mobile device?

If your phone is lost or stolen, sign on to online banking, and disable your phone from mobile banking. Or, call your local BankTennessee branch for assistance. If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service.